ABOUT THIS ROLE
As Kaddra’s Customer Success Support, you will work alongside bright minds and dynamic teams with a mission to help thousands of businesses thrive in the digital world. Kaddra has an award-winning solution, connecting physical retail with digital commerce, and you will lead innovations into a new world desperately in need of our technology.
From supporting the Customer Success team on all the back-office set-up to looking into the issues from customers, you will be working with customers and internal teams to resolve issues, you will be Kaddra’s product specialist across the suite of offerings, supporting the customer success facing role teams.
You will be responsible for the successful resolution of customer issues (on time, without escalation, specified quality parameters, and with utmost CSAT), providing proactive communication with the Customer Success team to manage expectations and a high level of contribution to the development of service delivery.
YOUR ROLE WILL INCLUDE
WE ARE LOOKING FOR:
In a startup environment, we build amazing tech, have plenty of flexibility and you can truly make a difference in the company’s growth. You will have endless opportunities to grow and become a leader in the SaaS sector in Singapore, Asia and beyond.
Customer Success Support