Frequently Asked Questions

Browse the FAQs

Not much. We will need a valid work email, a website, your logo, DUNS number to register with Apple. That's it!

Reach out to our sales team or click on the selected plan on our website.

As soon as you start, we will create your dedicated back-office, Apple and Google accounts are needed to build your testing app that you will have access before going live.

  • Apple annual subscription to the Appstore at USD 99/year
  • Google annual subscription to the Google Play Store at USD 25 One time Payment
  • Loyalty 250 free members -
    • Next tier at USD 45 per 1,000 extra members (stairstep)
    • Intercom (chat functionality) USD 79 /month

Yes you can cancel anytime. Just inform the customer success team and we will prepare your exit. In case you wish to pause your app for a while, you can also apply for our Pause Plan and we will charge just USD 9 per month to maintain your account.

Absolutely. Just reach out to the Success team and they will change the subscription accordingly.

We are operating in numerous countries and we adopt a global currency policy using USD, so all subscription will be charged in USD.

Yes, a website is required to register with Apple. If you do not have a website, then we will be happy to refer one of our marketing agency partners or alternatively we can provide a One-Pager website (WordPress, Unbounce or Wix) for a one time fee of 150$.

Not at all. Our solution is a plug & play and can be used by anyone. We will also provide trainings to manage the most important elements of the system.

Support from the Success Team: Onboarding call, trainings, Guidances & tips. Instant chat or ticketing system (depending of which plan you choose) will be available from your back-office.

Please refer to our Service-Level Agrement here - We also have the chat or ticketing system in the backoffice to comminucate with us anytime you need.

  • Stripe
  • Doku
  • Apple Pay
  • Paynow
  • Kaddra Pay powered by Primer.io
  • Paypal
  • Checkout
  • Adyen
  • Klarna
  • Google Pay
  • Afterpay
  • Worldpay

Reach out to us for more information

No Kaddra won't appear anywhere, it will be your own branding.

We have few options, where we integrate via an API. We are currently integratred with Shopify, Magento and Woocommerce. Please read this article to learn more.

With promotional actions, you can achieve a strong traffic (website banners, social medias, teaser on the launch, eDM.) to your app. The Success team will provide tips along the way to help you improve your traffic flow.

 

Check out our Tips before going live We are continually posting insightfuls article to help you to drive success using Kaddra - Your success is our success! Few of our articles here should help.

Do you need more information?

Our customer success and sales teams are available via live chat and email. You may also reach us directly via  or call us on +65 6963 7716